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Wilbur was it TruGreen? I had to fire them tooSent from my iPhone using Tapatalk
I see that this post was viewed by 200+ people. That is 200 people that we will probably never get a chance to have as a customer. This post may stay on here for the next 20 years and every time that someone reads that headline, they are going to form an opinion without reading the whole story.
Mark I would not assume this part of your post:Quote from: mark@ntwonline on September 01, 2017, 02:21:47 PMI see that this post was viewed by 200+ people. That is 200 people that we will probably never get a chance to have as a customer. This post may stay on here for the next 20 years and every time that someone reads that headline, they are going to form an opinion without reading the whole story.the reason I say that is that in today's economy we all have been party to lousy service. Some of which is someone having a bad day, some of it is due to someone being in the wrong job for them, and some of it due to lousy leadership. But the key for me as a customer of any business is does the business care about my business? Your handling of the problem, having the salesman listen to the call and recognize that while he may have a dry voice, that may come off as being a jerk or uninterested, proves that the issue was more likely one of miscommunication than lack of care. For me, I know I am more interested in how companies handle things when they go wrong, rather than just going perfect from start to finish. Because lets face it, things do go wrong. People are human, and humans make mistakes. It is what it is. And what matters to me is once the "mistake" happens, can the business fix it to my satisfaction? And with guidance like you have shown, that tells me you can "fix things". So I would not write off the company at all. Just the opposite. I respect that you stood up and took the heat, and found a solution. All too often people just say "f it" and walk away. So good for you. Just my $0.02.
I just don't want to wind up missing a digit or limb. I can sometimes get in a hurry to get results.
Great series of posts. I will be real curious how you like the BFG's in that size. Sent from my iPad using Tapatalk
Great ending and another reason I went with 17in wheels.
I'll keep you guys in my prayers Mark. I hope she recovers soon.
Hey guys, I'm not disappearing. I'm going through some health issues with my wife right now that has required me to take a lot of unforeseen time off of work lately. I'm still here and checking in occasionally.
You guys have actually been praying for him for some time...Remember the unspoken request...?Bingo!Prayers Mark