VEHICLES, CAMPERS, and BOATS > Everything Trailer, Camper, or RV related

Old Fashioned Service Is Alive

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TexasRedNeck:
When I bought my dually I had the dealer install the B&W Turnball system and the Companion Fifth Wheel hitch.  Its been a great hitch and I really like it.  There is a square post that fits into the gooseneck socket and the Companion slides over it and a single bolt on top torques it vertically and two U bolts affix it to the post.

Inexplicably when I went to remove the hitch last time the single bolt was very stiff and I could not get it out so I pulled the hitch and post together.  Later in the garage I put the impact to it and after much effort it came out with all the threads missing.

I always start it by hand and it was not cross threaded.

I called B&W without much expectation and was pleasantly surprised.

1. A live person answered the phone ( In Kansas, not India)
2. She was intelligent and helpful
3 She was able to help without transferring me
4. I asked her how to go about buying that piece and she said that she would send me a new post and bolt for free.
5. I asked her if I could pay for expedited shipping because I plan to take it out for Thanksgiving and she sent it 2 day fed-ex for free.

As a result, I am a B&W customer for life.  Well done B&W that is a lost and dying art.

wyorunner:
I only purchased a turnover ball system from them, but it was unquestionably pleasant dealings. Even helped me find a shop near me to have it installed. Glad to see you had a good experience with them. Like yourself I find it a pleasant surprise to be able to deal with someone who is both knowledgable and able to be understood, their really are not many companies left it seems.

Farmer Jon:
My truck had the B&W turn over ball in it when I bought it. I liked it so I went with a B&W companion. The Anderson hitch is probably just fine but the B&W looked stronger and far superior. I have a manual landing gear and don't want to have to crank it off the ball. Just get some pressure off and pull out. I got it used for $400. I love it.

KensAuto:
Nice! I love hearing about good customer service. It is very rare these days.

stlaser:
I always ran B&W turn over gooseneck systems, never have had an issue. Glad to hear that if you do have an issue they make it right in a big way.

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