I had a similar experience with B&W... Outcome didn't go my way, which I'm actually fine with, but they were super nice people.
My truck has a turnover ball installed, but it's rusted out. Says lifetime warranty so I called, but it's limited to the original purchaser. I knew that before I called, so I wasn't angry when they wouldn't warranty it, but they were really nice about it :)
I'll buy another, and then a companion when we get our 5ver
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